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Terms and Conditions

Article 1. Definitions 

1.1. Selisa: Selisa, established in the Netherlands, Chamber of Commerce no. 81516258, which concludes the agreement and applies these terms and conditions

1.2. Customers: the person with whom Selisa has entered into an agreement

1.3. Parties: Selisa and customer together

1.4. Consumer: a customer who is an individual acting for private purposes

1.5. Webshop: the digital point of sale on the website where the seller offers its products for sale to potential buyers


Article 2. Applicability

2.1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements, and deliveries of services or products by or on behalf of Selisa. 

2.2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.

2.3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.

Article 3. Orders


3.1. Orders made on and sub-websites are only for private use and not intended for resale.

3.2. We do our best to maintain accurate stock counts on our website. Selisa reserves the right that products are subject to availability and that items might be out of stock. Selisa shall not be held liable in case of the unavailability of products.

3.3. Selisa reserves the right to cancel orders for any reason, including for suspected violation of these Terms and Conditions.

Article 4. Offers and prices 

4.1. All prices used by Selisa are in euros, are inclusive of VAT, and exclusive of any other costs such as administration costs, levies, and travel, shipping, or transport expenses unless expressly stated otherwise or agreed otherwise.

4.2. Selisa is entitled to adjust all prices for its products or services, shown in its shop, on its website, or otherwise, at any time.

4.3. Increases in the cost prices of products or parts thereof, which Selisa could not foresee at the time of making an offer or the conclusion of the agreement, may give rise to price increases. 

4.4 The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3 within ten (10) days after notification unless the increase is the result of statutory regulation.

Article 5. Samples and models


5.1 If the customer has received a sample or model of a product, he cannot derive any rights from this other than that it is an indication of the nature of the product unless the parties have explicitly agreed that the products be supplied conform to the sample or model.

5.2. Colors displayed on Selisa webshop may differ from the actual colors. The color fastness of the products in the webshop depends on the settings of the monitor of the customer and the graphics card. The customer is therefore not entitled to derive any rights to the colors displayed in the webshop. 

Article 6Payments 

6.1 Selisa may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount. 

6.2. Unless otherwise agreed in writing, payments shall be made without suspension, rebate, or settlement for any reason within seven (7) days after delivery of the product. 

6.3. Payment terms are considered fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without Selisa having to send the customer a reminder or to put him in default. 

6.4. Selisa reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.​

6.5. Selisa securely accepts Ideal, Master card, Visa, Paypal, Apple Pay, and Klarna. 

Article 7. Consequences of late payment

7.1. If the customer does not pay within the agreed term, Selisa is entitled to charge an interest of 1% per month from the day the customer is in default, whereby a part of a month is counted for a whole month.

7.2.  When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Selisa. 

7.3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs. 

7.4. If the customer does not pay on time, Selisa may suspend its obligations until the customer has met his payment obligation. 

7.5. In the event of liquidation, bankruptcy, attachment, or suspension of payment on behalf of the customer, the claims of Selisa on the customer are immediately due and payable. 

7.6. If the customer refuses to cooperate with the performance of the agreement by Selisa, he is still obliged to pay the agreed price to Selisa. 

Article 8. Right of recovery of goods 


8.1. As soon as the customer is in default, Selisa is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.

8.2.  Selisa invokes the right of recovery by means of a written or electronic announcement.

8.3. As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to Selisa, unless the parties agree to make other arrangements about this. 

8.4. The costs for the collection or return of the products are at the expense of the customer.


Article 9. Packaging 

9.1. Each jewelry item is individually and securely wrapped in Selisa eco-friendly jewelry pouches or bespoke boxes and will be delivered in an eco-friendly shipping box. 


Article 10. Shipping

10.1. Delivery takes place while stocks last.

10.2. If the agreed price is not paid on time, Selisa has the right to suspend its obligations until the agreed price is fully paid. 

10.3. In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by Selisa. 

10.4. Most of Selisa pieces of jewelry are hand made and Selisa aim to dispatch them within 3-5 business days of receiving full payment (unless otherwise stated). The customer will be notified by email as soon as their order has been shipped.

On the rare occasion that there is any delay, Selisa shall notify the customer by email and they shall have the right to cancel their order. 

  • 1 to 3 business days for addresses in The Netherlands 

      Shipping costs €4.25

      Free shipping from €65


  • 2 to 4 business days for addresses in Europe zone 1

      Shipping costs €5.90 

      Free shipping from €120​


  • 4 to 6 business days for addresses in Europe zone 2

      Shipping costs €7.70

      Free shipping from €135​


  • 7 to 25 business days for addresses in the rest of the World

      Shipping costs €12.00

      Free shipping from €170

10.5. All delivery times referred to above, are approximate and depend on local delivery services in each country. Selisa cannot be held responsible for any delays caused by the local country postal service or customs checks.

During peak times (public holidays, promotions & Christmas) and COVID, orders may take slightly longer to reach the customer.

10.6. Selisa is not responsible for items that are not delivered due to an incorrect or incomplete shipping address. The customer must ensure that the delivery address is correct and secure.

10.7. Selisa will not be held liable for any loss or damage resulting from late delivery. Selisa is unable to refund or replace stolen packages or un retrieved packages that have been confirmed as delivered.

Article 11. International Shipping 

11.1. We deliver internationally to most countries. All orders shipping internationally are subject to additional shipping charges based on duties and taxes put into place by that country. We do not pay these duties and taxes, and you are not charged for these at the time of placing your order. The shipping courier will invoice these upon delivery and you’ll be responsible for the payment. 

Duty and tax rates vary from country to country and also depend on the items being shipped. Unfortunately, we can not advise on these charges and encourage you to contact your local customs office for more information before placing your order.

Article 12. Retention of title 


12.1. Selisa remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to Selisa, under whatever agreement with Selisa including claims regarding the shortcomings in the performance.

12.2. Until then, Selisa can invoke its retention of title and take back the goods. 

12.3. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products. 

12.4. If Selisa invokes its retention of title, the agreement will be dissolved and Selisa has the right to claim compensation, lost profits, and interest.

Article 13. Exchange and Returns 


13.1. At Selisa, customer satisfaction is a priority. If the customer is not satisfied with their purchase, they have 14 days from the date they received their order to exchange or return it.

13.2. To be eligible for an exchange or return, the item must be in the same condition that the customer received it, unworn and unused, it must be in the original pouch and box provided and in its original packaging. Items that appear worn, used, or damaged will not be refunded and returned to the customer. The customer will also need the receipt or proof of purchase.

13.3. Any damage incurred by the customer from misuse cannot be repaired or returned. 

Tarnishing or discoloration due to chemical contact (perfumes, bleaching, heat exposure, and general wear and tear) is not a fault. Please see our care instructions on how to avoid this.

13.4. Any lost items cannot be replaced or refunded.

13.5. Please note that for hygiene reasons, earrings cannot be returned or exchanged unless faulty.

Sales items, custom pieces, and gift cards are not eligible for return or exchange. Customers are notified at the time of purchase that these items are non-returnable. 

13.6. Please note that returns are at the customer's own cost unless the return is due to an error on our part. 

13.7. We do NOT refund customs duties and sales taxes for orders sent to destinations outside of the EU. 

13.8. Colors displayed on Selisa webshop may differ from the actual colors. The color fastness of the products in the webshop depends on the settings of the monitor of the customer and the graphics card. As a result, Selisa is unable to accept returns & refunds for slight differences in colors.

13.9. If the customer would like to exchange an item for another, they must first return the original item and then place a new order. They will be refunded for the original item in accordance with Selisa usual returns policy. 

13.10. For exchange/ return, please contact Selisa at Once the exchange/ return request has been processed, the customer will receive an email with further instructions on the process and the return address to where the package has to be shipped. Items sent back to Selisa without first requesting an exchange/ return, will not be accepted. If the exchange/ return is accepted, the customer will be automatically refunded on their original payment method within 14 days after receiving a confirmation from Selisa. Please remember it can take some time for banks or credit card companies to process and post the refund too. 

13.11. Customers must review carefully all the descriptions before committing to purchasing any item. You can always contact Selisa at for more questions concerning exchanges and returns. 

Article 14. Faulty

14.1. The customer is advised to inspect their order upon reception. If the item is defective, damaged, or incorrect, the customer must contact Selisa immediately before making any returns at including pictures of the faulty item(s), their name, and their order number. Selisa will evaluate the issue and correct the problem. Delivery charges for return will be reimbursed upon review and approval.

Article 15. Liability of Selisa


15.1. Selisa is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence. 

15.2. If Selisa is liable for any damage, it is only liable for direct damages that result from or are related to the execution of an agreement.

15.3. Selisa is never liable for indirect damages, such as consequential loss, lost profit, lost savings, or damage to third parties.

15.4. If Selisa is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full)

payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.

15.5. All images, photos, colors, drawings, and descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.


16. Expiry period


16.1. Every right of the customer to compensation from Selisa shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 of the Dutch Civil Code.


17. Dissolution

17.1. The customer has the right to dissolve the agreement if Selisa imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance. 

17.2. If the fulfillment of the obligations by Selisa is not permanent or temporarily impossible, dissolution can only take place after Selisa is in default. 

17.3. Selisa has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give Selisa good grounds to fear that the customer will not be able to fulfill his obligations properly. 

18. Force majeure

18.1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Selisa in the fulfillment of any obligation to the

customer cannot be attributed to Selisa in any situation independent of the will of Selisa when the fulfillment of its    

obligations towards the customer are prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Selisa. 

18.2. The force majeure situation referred to in paragraph 1 is also applicable - but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen, or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions, and work stoppages. 

18.3. If a situation of force majeure arises as a result of which Selisa cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Selisa can comply with them. 

18.4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part. 

18.5. Selisa does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

19. Modification of the agreement


19.1. If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly. 

20. Changes in the general terms and conditions


20.1. Selisa is entitled to amend or supplement these general terms and conditions. 

20.2. Changes of minor importance can be made at any time. 

20.3. Major changes in content will be discussed by Selisa with the customer in advance as much as possible.

20.4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions. 

21. Transfer of rights


21.1. The customer cannot transfer its rights deferring from an agreement with Selisa to third parties without the prior written consent of Selisa.

2.2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code. 

22. Consequences of nullity or annullability


22.1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions. 

2.22. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Selisa had in mind when drafting the conditions on that issue.

23. Applicable law and competent court


23.1. Dutch law is exclusively applicable to all agreements between the parties. 

23.2. The Dutch court in the district where Selisa is established is exclusively competent in case of any disputes between parties unless the law prescribes otherwise.


If you have any queries please contact us at, and we will be happy to help!


Thank you for reading,


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